Refund Policy

This Refund Policy meets the requirements of the Standards for Registered Training Organisations (RTOs) 2015 in 7.3 Protect prepaid fees by learners. Clauses 5.1 - 5.4 Inform and protect learners and Clause 7.3. Protect prepaid fees by learners.

Whitsunday Maritime Training Centre (WMTC) meets the Standards by not collecting pre-paid enrolment fees which are above the threshold pre-paid amount of $1,500. Any balance above the amount of $1,500 is to be paid at the commencement of the course. This policy will only be varied where a contract or agreement exists to show otherwise.

Full fee paying participants – requesting a refund

Refunds shall only be granted in the following circumstances:-

Requests for refund applications from courses must be emailed to us via info@whitsundaymaritimetraining.com.au

All refund applications as above must be in writing stating a valid reason why the participant is applying for a refund.

In exceptional cases of special circumstances outside of these rules, WMTC may consider a student refund application supported by independent supporting documentation. In cases of special circumstances, WMTC will determine the refund amount. A Refund Administration Fee will apply. When considering whether special circumstances should be recognised and applied to student refund applications, WMTC must be satisfied that the circumstances:

• Are beyond the student’s control;
• Did not make full impact until on or after the unit/course commencement date; and
• Made it impracticable for the student to complete the requirements of the unit or course in the period during which the person undertook, or was to undertake the unit or course.

Examples of special circumstances include:

1. Medical circumstances (illness or injury), supported by a doctor’s statement;
2. Family/personal circumstances, supported by a statement from a Professional Counsellor
3. Employment related circumstances (domestic students only), supported by a statement from your employer

User Choice Program (Pre-Qualified supplier)

WMTC provides:

• An administration fee of $250.00 will apply if a participant has not commenced at the time of the cancellation of enrolment.
• a proportionate refund (to the employer) will apply where the participant has withdrawn from a unit of competency

Theory and practical element of course postponed

Should WMTC postpone any course, participants will be entitled to an extension of time to complete their qualification. Where participants are unable to attend a partial refund will be considered based on units progressed.

Course cancellation

Should WMTC cancel any course, participants will be entitled to a full refund.

Student Refund Decisions

WMTC will make its decision within 20 business days of receiving all the information required to support your application. If you are not eligible for a student refund, WMTC will formally notify you of its refund decision in writing within the 20 business days. If you do receive a student refund, WMTC will provide you with the refund to your nominated bank account.

Reviews of Student Refund Decisions

What You Need to Know

If you are dissatisfied with the outcome of your student refund request WMTC will provide you with the option of requesting an internal review. Your internal review request must be made within 14 business days.

WMTC will provide written notice of the appeal decision within 14 business days of the internal review request being received.